This Refund Policy explains how refunds are handled for bookings made through TheBoxBook.
1. Booking Payments
When you make a booking through TheBoxBook, the applicable booking amount and other charges will be displayed before payment confirmation.
Once payment is successfully completed, the booking will be processed according to the selected facility's availability and booking rules.
2. Cancellation Refunds
Refund eligibility depends on the cancellation policy applicable to the booking.
Where a refund is applicable, the refund amount may depend on:
• Time of cancellation
• Facility cancellation rules
• Booking amount
• Applicable platform or service fees
• Payment gateway charges, where applicable
3. Booking Cancellation by Facility
If a facility owner cancels a confirmed booking due to unavailability, operational issues, or other reasons, the eligible booking amount may be refunded to the user according to our applicable refund rules.
4. Failed Payments
If money is deducted from your bank account but the booking is not successfully confirmed, the amount will normally be refunded or automatically reversed by the payment provider.
The actual time taken for the amount to appear in your account may depend on your bank or payment service provider.
5. Duplicate Payments
If you are charged more than once for the same booking due to a technical issue, the duplicate amount will be reviewed and, if confirmed, refunded.
6. Refund Processing
Approved refunds will generally be processed to the original payment method used for the transaction.
The time taken for the refund to reach your account may depend on the payment gateway, bank, or payment service provider.
7. Non-Refundable Charges
Certain platform, convenience, service, or payment processing fees may be non-refundable where clearly mentioned during the booking process.
8. Disputes
If you believe you are eligible for a refund but have not received it, please contact our support team with:
• Booking ID
• Registered mobile number
• Transaction details
• Reason for requesting the refund
9. Contact Us
For refund-related questions:
Company: [Company Name]
Email: [Email Address]